Return and Refund Policy

At AShopix.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • Proof of purchase or order confirmation is required.

Certain items may not be eligible for return, including:

  • Final sale items
  • Gift cards
  • Personalized or custom-made products
  • Used or damaged items caused by the customer

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to:

  • A damaged item
  • A defective product
  • An incorrect item sent by us

Exchanges

We only replace items if they are:

  • Defective
  • Damaged during shipping
  • Incorrectly delivered

To request an exchange, contact us at ContactUs@ashopix.com.

Return Shipping

Customers are responsible for return shipping costs unless the return is caused by our error. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the item and packaging
  • A description of the issue

Email: ContactUs@ashopix.com

Cancellations

Orders may only be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized products
  • Gift cards
  • Clearance or final sale items
  • Digital products (if applicable)

Contact Information

AShopix LLC
30 N Gould St #27681
Sheridan, WY 82801
United States
Email: ContactUs@ashopix.com