Refund policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You’ll also need your receipt or proof of purchase.

How to start a return

To request a return, contact us at ContactUs@ashopix.com before sending any item back. Please include your order number and the reason for the return.

If your return is approved, we will provide you with the return instructions and return address. Please do not send products back without contacting us first.

Damaged, defective, or incorrect items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at ContactUs@ashopix.com with your order number and photos of the issue so we can review it and provide a resolution.

Non-returnable items

Some products may not be eligible for return due to their nature, including personalized/custom products, certain personal-care products, perishable goods, hazardous materials, and other items where return restrictions apply.

Gift cards are non-refundable.

Exchanges

If you need a different product or variant, contact us first. If an exchange is not available, you may return the eligible item according to this policy and place a new order.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

If you have questions about a refund or return, contact us at ContactUs@ashopix.com.